Refund policy

Return & Refund Policy

At Elite Bag Store, your satisfaction is our priority. We strive to provide a smooth and worry-free shopping experience. If something isn’t quite right, we’re here to help.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in original condition

  • All original tags and packaging must be intact

  • The return request must be made within 7 calendar days of receiving your order

Returns that do not meet these requirements may be declined or eligible for a partial refund at our discretion.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or Clearance

  • Customized or personalized products

  • Gift cards or promotional items

How to Initiate a Return

  1. Email us at Elitebagstore1@gmail.com with your order number and reason for return.

  2. Our support team will respond within 24–48 hours with return instructions and a Return Authorization Number (RAN).

  3. Securely package your item and include the RAN inside the parcel.

  4. Ship the item to the return address provided by our customer service team.

Return Shipping Costs

Customers are responsible for return shipping fees unless:

  • The item arrived damaged

  • You received the wrong product

  • There was a fulfillment error on our part

We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–7 business days

  • Funds will be issued to your original method of payment

  • A confirmation email will be sent once the refund is completed

Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please return the original product for a refund and place a new order.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us immediately:

📧 Email: Elitebagstore1@gmail.com
📞 Phone / WhatsApp: +44 7543 789206

We will arrange a replacement or full refund, including return shipping costs where applicable.

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • Check your bank account again

  • Contact your credit card provider (processing times may vary)

  • If the issue persists, contact us directly